All colleges are required by our accreditation agency, ACCJC, to publish a grievance or complaint process. You can find this standard, II (B) (2) (c) at the following link: http://www.accjc.org/wp-content/uploads/2011/01/ACCJC_WASC_ACCREDITATION_STANDARDS2011.pdf.
The link to the CCCCO process and form is http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx.